At Anvenda, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and returns policy carefully to understand your rights and our obligations.

Returns

1. Eligibility for Returns:

   • Items must be returned within 30 days of receipt.
   • Items must be unused, in the same condition that you received them, and in the original packaging.
   • Certain items are non-returnable, including perishable goods, custom or personalized items, and intimate products for health/hygiene reasons.

2. Return Process:

   • To initiate a return, contact our customer service team at [Contact Information] with your order number and reason for return.
   • Our team will provide you with a return authorization and instructions on how to send your item back.
   • Please do not send your purchase back to the manufacturer.

3. Shipping for Returns:

   • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.
   • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.

Refunds

1. Refund Eligibility:

   • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

2. Late or Missing Refunds:

   • If you haven’t received a refund yet, first check your bank account again.
   • Then contact your credit card company; it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all of this and you still have not received your refund, please contact us at hello@anvenda.com.

Exchanges

1. Exchange Eligibility:
   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at hello@anvenda.com.

Non-Returnable Items

1. Items that cannot be returned include:
   
   • Custom or personalized products.
   • Intimate products for health/hygiene reasons.
   • Gift cards.
   • Some health and personal care items.

Gifts

1. Gift Returns:
   • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
   • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Contact Us

If you have any questions about our refund and returns policy, please contact us at hello@anvenda.com.

By purchasing from Anvenda, you agree to this refund and returns policy. We appreciate your understanding and are here to help ensure a smooth and satisfactory shopping experience. Thank you for shopping with Anvenda!